返金ポリシー

Eligibility for Returns or Replacements

Commitment to Quality: At X Plus North America, our focus is on delivering high-quality products. We value customer satisfaction and have designed a return policy that is both fair and compliant with consumer protection laws. Returns and refunds are accepted on a case by case basis only for defective, damaged or wrong item received. We do not accept returns for personal preference, change of mind, or any non-defect reason. This policy ensures fairness and consistency for all customers who place orders under the same terms.

  • Defective or Damaged Items: If your purchase is physically defective or damaged, you are eligible to submit a claim for review. Each claim is handled on a case to case basis. Please submit clear photos of the issue, capturing: 
    • The front, rear, left, right, top, and bottom views of the figure
    • All sides of the external packaging, including shipping label
    • All sides of the internal box and internal packaging
    • Order number, name associated with the order and a comprehensive problem description
    • Email this information to X Plus North America Customer Service (admin@xplusna.com) within 30 days of receiving the product.
  • Product Image Accuracy: While we strive for accuracy, please be aware that product images may be of prototypes. Specifications for pre-order items or products not yet in stock are subject to change. 

 

  • Color and Texture Variations: Due to photographic and digital limitations, actual product colors and textures may differ from those displayed on our website. These variations are not considered defects and are not grounds for returns under this policy. 

 

  • Package Damage: If packaging is damaged but the product remains intact, we do not provide product or packaging replacements, as per standard consumer goods practices. We do not accept special requests for additional protective packaging on shipped packages. 

 

  • Lost Packages or Carrier Delayed Packages: If a package appears to not be moving on the carrier tracking information or appears to have delays with the carrier, please contact us directly within 12 days of the shipping date, so we may  investigate further with the carrier. After 12 days, we may not be able to submit a request to the carrier for investigation, due to their policies. If the timeframe for carrier investigations and claims has passed, we may be unable to assist you further with the lost package. 

Return Process and Contact Information

  • To initiate a claim, please contact our Customer Service team at admin@xplusna.com. Provide all necessary documentation as outlined. Our team will follow legal and fair practices to process your claim and guide you through the next steps. Each claim is reviewed case by case. 

Consumer Rights

  • This policy does not override your statutory consumer rights. In cases of conflict, local consumer law prevails.

Policy Modifications

  • X Plus North America reserves the right to modify this policy, with all changes communicated via our website. Changes do not apply retroactively.

Acknowledgment

  • We highly value your trust in X Plus North America and are dedicated to addressing your concerns in a fair and legally compliant manner. For any queries or assistance, please reach out to us. Thank you for your business; we are committed to ensuring a positive and satisfactory experience with us.