Pre-Order Policy

Pre-Order Policy

1. Definition of Pre-Order Products

Pre-order products are defined as items that have not yet been produced. The pre-order period determines the production quantity, and once this period closes, production will commence. Each figure is handcrafted, and production timelines may vary.

2. Estimated Delivery Timeframe

Each pre-order product will have an estimated shipping month listed on its individual product page. Orders may ship at any time within that month. However, X Plus North America reserves the right to adjust the estimated shipping timeframe at any time due to unforeseen circumstances, including but not limited to:

    •    Production setbacks (e.g., delays in manufacturing, material shortages)

    •    Supply chain disruptions

    •    Overseas shipping delays (e.g., customs clearance issues, port congestion)

    •    Unforeseen global or regional events (e.g., pandemics, strikes, government restrictions, natural disasters)

    •    Logistical challenges beyond our control

While we strive to meet the originally estimated delivery schedule, delays may occur, and customers will be notified as soon as possible with any updates regarding their order’s shipping timeframe.

3. North American Shipping Schedule

By placing a pre-order with X Plus North America, you acknowledge that shipments to North American customers will generally occur approximately one month later than the X Plus Co., Ltd./Shonen RIC shipping schedule due to overseas transit, customs clearance, and processing times.

4. Exclusive North American Sales

As of August 21, 2024, X Plus products for North American customers must be purchased exclusively through X Plus North America. Customers in North America will not be able to place orders directly through X Plus Co., Ltd. or Shonen RIC.

5. Pre-Order Cancellation Policy

Finalization of Orders

Once the sales period for an item concludes, we cannot accommodate cancellations, exchanges, refunds, or returns due to personal reasons. This policy ensures fairness and efficiency in our pre-order process.

Pre-Order Period

The availability of pre-orders for any item is subject to change. While we may announce an expected pre-order end date, we reserve the right to close pre-orders early if the maximum order limit is reached. Once the order limit is met or the sales period ends, cancellations for the item will no longer be possible.

6. Force Majeure Clause

X Plus North America shall not be held liable for delays, disruptions, or cancellations caused by events beyond our reasonable control, including but not limited to:

    •    Natural disasters (e.g., earthquakes, wildfires, floods, hurricanes)

    •    Government actions or regulations (e.g., import/export restrictions, trade bans)

    •    Global crises (e.g., pandemics, supply chain collapses)

    •    Labor strikes, protests, or worker shortages

    •    Acts of war, terrorism, or civil unrest

    •    Unforeseen shipping or carrier disruptions

In such cases, we will make reasonable efforts to communicate any changes to customers, but X Plus North America shall not be obligated to issue refunds or compensate for such delays.

7. Acknowledgment and Agreement

By placing a pre-order with X Plus North America, you expressly acknowledge and agree to the terms outlined in this Pre-Order Policy. If you do not agree to these terms, please refrain from placing a pre-order.